Your Memories in Glass

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Do the images ever peel-off or fade?

No! Our process does not give you an image that is “under glass”, “between glass” or “on glass.” Your image actually becomes a part of the glass, allowing light to shine through, making it a permanent memory piece. We do not do etched glass, but instead, we bond the glass and the image of your personalized photo so that it is like it's a part of the glass.

Does my photo need to be high resolution?

Yes! File sizes are also important. The bigger kilobyte (or megabyte) size the better! If your original photo is blurry, it will look the same on glass. We cannot enhance low resolution images.

What file types do you accept?

We accept jpg, png, gif, tiff, and psd.

How do I upload my photo for ordering?

First, choose the Crystal Images style you’d like. On that product page, there is a file upload section. Click the button, select your photo, and click upload. That’s it. Your photo will be tied to your product choice.

What if I’d like multiple copies in different styles?

If you’d like multiple copies of your personalized photo give from the same photo with the same product type, size, and options, then simply update the quantity after uploading your image and selecting your options. If you want different photos, styles, sizes, or other options, you will need to upload each unique photo for each unique style, size, and options set you would like.

Can I use a photo from my Facebook or MySpace account?

These social websites actually lower the resolution (quality) of your photo as you upload them to their sites. The web optimized image generally will not be acceptable for a quality Crystal Image.

What about pictures I take with my mobile phone?

In most cases, the resolution of these pictures is not high enough. Some of the newer phones do have higher megapixel specs, but that in itself does not ensure that the file will be good enough. Also, when sending a picture from a phone, the file size and resolution may be altered. You should make sure that when sending the picture from your phone to your PC, for example, that you keep the original file size and not make it smaller.

How long will it take to receive my order?

Head over to our Customer Service page for order related information. We are usually able to process your personalized photo gift order and send it from our office in Brookfield, WI (right outside Milwaukee) in just a couple days. We offer a variety of shipping options to get your order to you as fast as you'd like.