Your Memories in Glass

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Crystal Images Customer Service

At Crystal Images, we aim to provide you with a superior overall customer experience. If you have any questions or comments for us, please feel free to contact us at:

Email: shop@crystalimagesllc.com
Phone: (262) 780-2995

Shipping Information

You can trust that your order will be quickly processed and safely delivered. Our standard turnaround time is 2 - 5 days, not including shipping. There is always a possibility of shipping sooner depending on our current order volume. We can ship products anywhere in the United States using the FedEx shipping method of your choice. We do not ship internationally and cannot ship to P.O. Boxes or military APO/FPO addresses.

Our shipping charges are determined by the total weight of your order, based on FedEx shipping rates and are shipped from our office in Brookfield, WI, right outside of Milwaukee.

Order Tracking

To track the status of your order, you can login into your account and see its shipping status and, if available, FedEx tracking number. FedEx does not enter your shipment into their system until scanned at the first FedEx hub, so this may take up to 1 business day to appear. If FedEx cannot find your order, please contact us.

Hours of Operation

Mon-Fri 9am - 6pm CST

Returns

Due to the nature of our product, we do not allow for returns. If your image meets our photographic guidelines the product should be satisfactory. If your product is damaged in shipment, contact our customer service department and we will ship a replacement using the image we have on file from this order.

If your product is damaged in the future, don't worry. We offer a replacement of your Crystal Images Prints for 50% off the regular price. Just return the damaged print to us to qualify for this return program.